FORMAL LETTER

Dear Sir/Madam                                                  

I bought the game one week ago and I'm very disappointed because the game has three problems.

First of all,my game always get stuck and I can't play it. Next,the one of two CDs can't play because it has a big scratch. Finally,when I played the CD,I saw it had 3 levels and not 4 levels,as the advertisement says.

Could you please send me a new game with 4 levels or a refund?

I look forward to your reply.


                                                                              Yours faithfully
                                                                              Stelios Paterakis